Pre-Order & Backorder Policy

At OneLaser, we strive to offer the latest innovations and in-demand products through both pre-orders and backorders. Please read the following policy carefully before placing your order.

Pre-Order Policy

Pre-orders are for upcoming or unreleased products currently in development or production. By placing a pre-order, you are reserving a unit in advance.

Timeframe & Delivery:

• Pre-order delivery timelines are estimates only and are subject to change.
• Actual delivery depends on factors such as R&D progress, component sourcing, manufacturing capacity, and shipping logistics.
• Due to the nature of innovation and production complexity, pre-order timelines may be indefinite.
• We do not guarantee a specific delivery date, but the product will be launched and fulfilled as soon as it is ready.

Important Notes:

• Pre-orders are non-cancellable once production begins or once the unit is allocated to your order.
• If you need to cancel before fulfillment begins, please contact us as early as possible.
• Payment is charged at the time of purchase to reserve your place in the queue.

Backorder Policy

Backorders apply to temporarily out-of-stock items that are currently in production or awaiting restock.

Estimated Restock Time:

• Backorder fulfillment typically takes 2 to 10 weeks, depending on the product, manufacturing cycles, and shipping conditions.
• We will do our best to provide updates and estimated shipping windows as inventory becomes available.

Reservation:

• Your order reserves inventory from our incoming production batch.
• Orders are fulfilled in the order they were received.

General Terms for Both Pre-Orders & Backorders

• By placing a pre-order or backorder, you acknowledge and agree to the timelines and uncertainties outlined above.
• We recommend not making time-sensitive plans (such as project deadlines or installations) based on the estimated delivery window.
• OneLaser is not liable for delays outside our control, including supplier issues, port congestion, or international shipping disruptions.
• For shipping time frame, please refer to our Shipping Policy.

If you have any questions about your order status, please don’t hesitate to contact our support team at cs@1laser.com. We appreciate your patience and support as we work to deliver high-quality, innovative products.