Shipping Policy

Thank you for choosing OneLaser! We aim to ensure a smooth and reliable shipping experience for all of our customers. Please review our shipping policy below for detailed information regarding our shipping rates, delivery times, and limitations.

Shipping Regions and Rates

Continental U.S. (Lower 48 States)

We offer Fixed Rate Shipping for all orders shipped to the lower 48 states. This rate is designed to provide cost-effective delivery and is calculated based on the size and weight of the shipment.

  • Fixed Rate Shipping: Unit dimensions, weight, and location are pre-calculated. However, if a larger unit requires a forklift or towing service, these additional costs will not be included in the total shipping cost. Our shipping concierge will confirm this with you, and any additional equipment rental fees will be the customer's responsibility.
  • Estimated Delivery Time: From the time payment is made, it typically takes a few days to prepare your order for shipment, with an average delivery time between 3–14 business days. Depending on the season, destination, and freight services, additional delays may occur beyond the initial 14 business days.

Non-Continental U.S. (Alaska and Hawaii)

Shipping to Alaska and Hawaii incurs higher costs due to increased carrier charges. Please note that shipping rates for these regions are not fixed.

  • Orders to these regions will first be shipped to our warehouse from the manufacturer. We will dispatch them after additional shipping fees are collected.
  • To get a rough estimated shipping quote to your location, please contact cs@1laser.com.
  • Estimated Delivery Time: Typically 14 business days from the time of shipment preparation. Additional delays may occur depending on location and shipping conditions.

U.S. Territories and Other Regions

We currently do not offer direct shipping to U.S. Territories such as Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and other regions outside of the 50 states.

However, if you require shipping to any of these locations, we are happy to assist in arranging third-party shipping. Please contact cs@1laser.com, and our team will help you obtain a quote and coordinate your shipment.

Order Processing Time

All orders are processed within 3–5 business days after receiving payment. Orders are not dispatched, shipped, or delivered on weekends or holidays. Dispatch typically takes place within 48 hours after the order is processed.

Oversea Purchase Shipping Confirmation and Order Tracking

To ensure a smooth shipping experience and minimize issues during ocean freight:

  • Our Shipping Concierge will contact you via email before shipment to confirm your address.
  • Once confirmed, your order will be staged and prepared for shipment.
  • Once the shipment departs, you’ll receive a follow-up email with tracking information. Please allow 1–2 weeks for full tracking updates.
  • Delays may occur due to fleet availability or the timing of your confirmation, but we’ll support you every step of the way.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Due to carrier limitations, certain large or heavy items may have additional shipping restrictions.

Ocean Freight Time Frame

To minimize domestic freight time and final-mile delivery costs, we arrange ocean freight shipments to the nearest major port based on your location.

Estimated Transit Times:

  • West Coast: 15 – 45 days
  • Central U.S.: 30 – 60 days
  • East Coast: 45 – 75 days

Please note: These timeframes are estimates and subject to variations due to:

  • Port congestion or vessel availability
  • Routing changes by carriers
  • Customs clearance or documentation delays
  • Weather or natural disruptions
  • Final-mile freight scheduling or coordination

We appreciate your patience and understanding as we work to deliver your laser machine efficiently. For updates, please contact cs@1laser.com.

Parcel Shipping

Accessories and warranty replacement parts are shipped via USPS, UPS, or FedEx, depending on size, location, and shipping method selected. Large items may be shipped via LTL (Less-Than-Truckload).

Order Processing:

  • Accessories and warranty parts follow the same 3–5 business day processing time.
  • If an item is out of stock, it will be automatically placed on backorder and shipped once available.

Extended Lead Times:

  • Some components may require longer processing due to sourcing complexity or international delays if not in our domestic warehouse.
  • These are handled case-by-case.

For more details on service eligibility and timelines, refer to our Warranty Policy.

Damages & Lost Shipments

While OneLaser is not liable for damages or losses during transit, we will support you in recovering lost or damaged items.

  • If your order arrives damaged, fails to arrive, or is delayed, please retain all packaging materials and contact us to file a claim.
  • Our shipping team will assist you throughout the process.

Final-Mile Shipping Delays

We use LTL freight carriers with liftgate service for most deliveries. Delivery times are estimates, not guarantees. Delays may occur due to:

  • Terminal congestion or carrier route changes
  • Weather or natural disasters
  • Missed transfer points or trailer capacity
  • Customer availability or access issues
  • Documentation or freight scheduling problems

Important Notes:

  • Ensure someone is available to receive and inspect the shipment upon delivery.
  • Any storage, redelivery, or holding fees due to customer unavailability are the customer's responsibility.

We appreciate your understanding. For delivery updates, contact cs@1laser.com.

Order Fulfillment

Order Fulfillment means the order has been processed, packed, and shipped, and a valid tracking number has been issued.

Once fulfilled, the following applies:

  1. Cancellation Restrictions: Orders cannot be canceled once fulfilled.
  2. Customer Responsibility: You must ensure someone is available at delivery and communicate with the carrier. Any extra fees due to failed delivery are the customer’s responsibility.
  3. Disputes: Any chargebacks filed post-fulfillment may be deemed fraudulent. We reserve the right to recover costs and take legal action.
  4. Return Eligibility: If you are unsatisfied, you may request a return or exchange per our return policy and within the allowed window.

Special Delivery Requirements (Equipment Rental, Towing Service)

Our Hydra 13 and Hydra 16 are equipped with tow service by default if shipped from our U.S. warehouse.

However, in rare cases where delivery is limited due to geography, machine size, or carrier constraints, additional rental equipment (such as forklifts or towing) may be required. These extra costs are the customer’s responsibility.

Our shipping concierge will assist and coordinate any special delivery needs. Rural or remote locations may also incur additional fees.

Deposit and Payment Terms

Once a deposit is received, the product will be shipped as soon as possible. The remaining balance is due within 30 days. If not paid within that time, the order may be canceled and the deposit forfeited.

Contact Us

If you have questions about this shipping policy or need assistance with a special shipping request, please contact us at:
cs@1laser.com